Understand yourself and your homeowner to get great results

Any business owner will tell you that customer service is key to repeat and referral business; but sometimes you just have "that" customer. How do you deal with those heated situations? Join us for this half-day session in communication and customer service that will help participants improve negotiation and communication skills with every customer.

Participants in this session will learn:

How to communicate through a heated conversation
How to let go of anger during conflict
What "Crisis Communication" means
How to de-escalate a situation before it becomes unmanageable
How to stay calm with a demanding homeowner
How to end the negotiation tug-of-war
How to view negotiating and customer communication in a whole new light

This session will be facilitated by Lynn Bacon. Lynn is a Certified Business Success Coach and Certified Residential Construction Superintendent who owned a successful home warranty business for 6 years. She is now combining her years of warranty experience, customer service and coaching experience to help others understand how to deal with customers in a way that gives both the homeowner and the builder what they want.

This session is approved under the Rules of the Georgia State Licensing Board for Residential and General Contractors for three (3) continuing education hours. The Housing Institute has approved this seminar for three (3) CPHB continuing education credits.

CREDIT NOTE:Any session approved for Georgia Real Estate Credit or Georgia State Licensing Credit requires the participant to attend the full session to receive credit. The participant is required to sign in and sign out. Failure to sign in or sign out will result in 0 CEUs/credits for the session. Sorry, no exceptions.

Group discounts are available for 5 or more attendees of the same class. Please contact Amanda Mathis at 678-775-1469 to discuss your needs.

Sign in begins at 8:30 a.m.

We will confirm all registrations by e-mail. A 48-hour written notice required for ALL cancellations -- NO REFUNDS FOR NO-SHOWS.

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Customer Service and Communication: Strategies for Dealing with Difficult Customers with Lynn Bacon